Shipping Policy

At Ivy Pell, we believe great style should arrive with zero hassle — and zero delivery fees. That’s why every order from Ivy Pell ships free, anywhere in Spain.

Whether you’re ordering your first piece or adding another favourite to your collection, delivery costs are one thing you’ll never have to worry about.

Where We Ship

Currently, we proudly serve customers across Spain only. If your delivery address is in Spain, we ship straight to your door. We do not ship outside Spain.

Shipping Timeframes

Processing Time: Orders are typically processed within 1–3 working days. Once your order is confirmed, we’ll prepare it and send it on its way promptly.

Estimated Delivery Time: Delivery usually takes 3–7 working days, depending on your location. You’ll receive a tracking link as soon as your order is dispatched.

Tracking Your Order

Once your parcel has been sent, we’ll email you a confirmation with your tracking number so you can follow its journey from our hands to yours.

Still waiting after the expected delivery window? Just get in touch — we’re always happy to help.

Questions?

Need assistance with your delivery? We’re here to help.

Email: IvyPells@proton.me
Phone: +44 2037 699626
Business days: Monday to Friday, 9:00 AM – 5:00 PM

We’re committed to making your experience easy, stylish, and worry-free — from the moment you click “Order” to the second your parcel arrives.

Welcome to stress-free Spanish delivery. You deserve it.

Store Name: Ivy Pell

Trading name: Ivy Pell Madrid

Operated by: Grace and Adam LLC

Business address: 30 N Gould St #51199, Sheridan, WY 82801-6317, United States

Email: IvyPells@proton.me

Phone: +44 2037 699626

Website: https://z0mxfc-bh.myshopify.com

Business days: Monday to Friday, 9:00 AM – 5:00 PM