Payment Policy

Last updated: 9 September 2026

We accept orders with a United Kingdom delivery address only. Payment is taken at checkout through Shopify’s encrypted payment providers. We do not store your full card number.

The payment methods shown at checkout are the ones we currently accept. Those typically include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

If a method does not appear at checkout, it is not available for that order.

How to Pay

At checkout you choose a payment method from the options shown. If payment is not authorised, the order will not be confirmed.

For payment questions, use our Contact page.

Email: IvyPells@proton.me

Phone: +44 2037 699626

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+0 London)

We aim to reply within 1–2 business days.

Contact page: https://z0mxfc-bh.myshopify.com/pages/contact

Our Business Information

Store Name: Ivy Pell

Trading name: Ivy Pell Harrogate

Operated by: Grace and Adam LLC

Business address: 30 N Gould St #51199, Sheridan, WY 82801-6317, United States

Email: IvyPells@proton.me

Phone: +44 2037 699626

Website: https://z0mxfc-bh.myshopify.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+0 London)

Saturday and Sunday: Closed

More ways to reach us: https://z0mxfc-bh.myshopify.com/pages/contact